Shipping & returns at Dawne
At Dawne, we want you to love your unique sand-filled jewelry, be it a mini cork bottle, earrings, or necklace. Here, you'll find everything you need to know about how we ship your treasures from Las Vegas, Nevada, and our hassle-free return process. Your satisfaction is our priority, and we aim to make your online shopping experience as smooth as possible.
Frequently asked questions about shipping & returns
We understand you might have questions about receiving your beautiful sand-filled jewelry or if, for any reason, you need to make a return. We've compiled answers to common queries to make your experience as smooth as possible for all your Dawne purchases.
When can I expect my unique sand-filled jewelry or bottles to arrive, and what's the typical shipping cost?
For your unique sand-filled jewelry or bottles, you can generally expect your package to arrive within a week. The exact shipping cost will depend on your specific location within the United States. We aim to process and dispatch orders promptly from our Las Vegas, Nevada location.
If I'm not completely happy with my purchase, what's the easiest way to return it, and what happens next (like a refund or exchange)?
Your satisfaction is important to us. If you're not completely happy with your Dawne purchase, please contact our customer service team at [[email]] or [[phonenumber]] within [[number]] days of receiving your order. We'll guide you through the return process. Once we receive your item in its original condition, we will process a refund to your original payment method or arrange an exchange, as per your preference.
Are there any special conditions or situations I should know about regarding shipping (like for international orders) or returns (like a time limit or certain items)?
Currently, Dawne ships exclusively within the United States from our Las Vegas, Nevada base. We do not offer international shipping at this time. For returns, please note that items must be returned within [[number]] days of delivery in their original, unworn condition with all original packaging. Custom-made items or items damaged due to misuse may not be eligible for return or exchange. We recommend reviewing our full return policy at [[website]]/returns for complete details.
Can I track my order?
Yes, once your order of sand-filled jewelry has been shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor the progress of your delivery directly through the carrier's website.
Do you offer expedited shipping for my sand-filled jewelry?
At this time, we primarily offer standard shipping to ensure safe and reliable delivery of your unique Dawne products. If you have an urgent request, please contact us directly at [[email]] before placing your order, and we will do our best to accommodate your needs.
What if my sand-filled jewelry item arrives damaged?
We carefully package every mini cork bottle, earring, and necklace to prevent damage during transit. However, if your item arrives damaged, please contact us immediately at [[email]] with photos of the damaged item and packaging. We will arrange for a replacement or a full refund promptly.
How long does it take to process a refund for a returned item?
Once we receive and inspect your returned sand-filled jewelry at our Las Vegas location, we typically process refunds within [[number]] business days. The refund will be issued to your original payment method, and it may take an additional [[number]]-[[number]] business days for the funds to appear in your account, depending on your bank.
Are return shipping costs covered by Dawne?
Customers are responsible for the cost of return shipping unless the item received was damaged or incorrect. We recommend using a trackable shipping service when returning items to ensure they reach us safely.
Your journey with Dawne
We're thrilled you've chosen Dawne for your unique sand-filled jewelry. Our commitment extends from crafting beautiful pieces in Las Vegas to ensuring they reach you safely and that you're delighted with your purchase. Shop with confidence, knowing we're here for you every step of the way.